Baltimore County's New Approach To Digital Services

We have made adjustments and are now settling into new norms due to the COVID-19 pandemic. Government is no exception to this. Challenges brought on by the outbreak has transformed the way city, county, and state governments interact with constituents. And Baltimore County, MD is at the forefront of this transformative effort.

Tune in to this 30-minute on-demand webinar offering a new approach to digital services with an inside look at how Baltimore County is leveraging Accela technology to fill gaps in online services as they worked to continue to do business as usual during unusual times.

Eric Tenney, Baltimore County's Business Applications Manager, explains how the County moved public requests and services for new types of permits and payment processing online. Tenney is joined by Accela industry expert Brian Wick, who offers guidance on industry standard best practices for new norms in government digital services.

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