Digital Service Expectations are Rising. Are You Ready?

Learn the inside story of how Tacoma, WA uses a digital permitting solution to streamline processes, save money and improve citizen experience. Innovation Team Leader Jennifer Ward joins experts from the Governing Institute and Accela to describe how Tacoma gives citizens 24/7 access to digital permitting transactions and complete visibility into their application status.

Our expert panel also will break down the latest consumer digital trends and explain how they’re reshaping citizen expectations for interacting with public agencies.

Watch this webinar to learn:

• How the city of Tacoma is transforming service delivery
• e.Republic’s latest research on citizen experience and what it means to you
• Practical strategies to modernize digital services

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